Make sure you are using the most up to date version of your web browser.Ĥ. Try using a different web browser to see if the same issue still occurs.ģ. Check that third party cookies are enabled in your web browser’s settings.Ģ. If after doing this and reloading the game it is still not working there are some other things that you can try:ġ. Please clear the cache through your browser’s settings, and close any other programs or web pages you have open.

Please note that we’re available during UK office hours we always endeavour to reply as soon as possible, and thank you for your patience. Take a screenshot that shows the Order # and the amount of Coins purchased. On Kindle – Go to your Amazon order history ( US, UK) and find the Jigsaw World order. Take a screenshot that shows the Transaction ID and the amount of Coins purchased. You should see a list of all your purchases under ‘Activity’ – click the one for Jigsaw World and info will appear. On Android – Go to and sign in with your Google account. Take a screenshot that shows the Order ID and the amount of Coins purchased. On iOS – Go to your purchase history and find the Jigsaw World order. If you can’t find your email receipt, you can find your receipt in your account instead. You can forward this email straight to us, or take a screenshot showing the order number and Coin amount, and send that. The receipt for your purchase will have been emailed to the account used to make the purchase. We will reply to this asking you to forward us a copy of your receipt for the purchase and we can then get the Coins added for you. Make sure to tell us the exact amount of Coins you purchased. If your Coins do not appear, please use the ‘Contact Us’ button in the menu to let us know what happened – this button will send us your player ID so we can locate your account. Then try turning your device off and on again and see if this makes the Coins appear. Please check your internet connection, as the game needs a stable connection to deliver Coins.

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